New parts we supply carry the respective manufacturer's warranty. Every unit is tested in-house before it ships and is delivered with its repair report. Our quality management system is certified to ISO 9001:2015 and audited by DEKRA.

Get ISO certificate

FAQ

Do you have questions about our services?

From turnaround times to warranty coverage — here are the answers to the most common questions.

With a repair, we restore your unit and then send it back to you. The usual turnaround time is 5 to 15 business days.

With an exchange, we immediately send you a tested replacement unit from our exchange stock. You then send the defective unit back to us.

An exchange is the right choice when every hour of downtime counts.

Contact

Any question,
just ask.

Send it here, whatever you think we can help with: a part, a repair, a full build, or just a question.

Reach out directly

If you would rather call or email than use the form, Jasmin will route you to the right specialist.

Jasmin Gessner

Management Service

+49 9192 99 12 0
[email protected]
Mon – Fri / 7AM – 5PM

PMC-2/11/16/001/00/00/08/00/0K

24-month warranty on every unit we repair or overhaul.

Do you have questions about our services?

What's the difference between repair and exchange?

What happens to my unit after I send it in?

Do you work with units that are not listed in the catalog?

What does the 24-month warranty cover?

What does the repair report include?

What if my part is discontinued or no longer available?

Do you ship internationally?

Any question, just ask.

Any question,
just ask.